Return and Refund Policy
Return Policy
Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
Non-returnable items:
- Personalized products
To process a return, you must provide a receipt or proof of purchase.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you a confirmation email. This email will also inform you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified timeframe.
Delayed or Missing Refunds (if applicable)
If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card issuer, as there may be a delay before the refund is officially posted.
You should also contact your bank, as processing times may vary.
If you have done all of this and still have not received your refund, please contact us at contact@haloneon.com.
Promotional Items (if applicable)
Only regular-priced items are eligible for refunds. Unfortunately, promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for this reason, please email us at contact@haloneon.com and send your item to:
22 King’s Drive 266389 SINGAPORE.
Shipping
To return a product, send it to:
22 King’s Drive 266389 SINGAPORE.
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
The time required to receive an exchanged product may vary depending on your location.
If you are returning an item valued at over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.